“Operationalize” Customer Centricity

Since smartphone have been one item of your needs, online shops also has growing larger. It changed the way customer buy. From face to face buying goods to be a loyal online customer. It can not be deny that eCommerce get the influence too.

As we speak with many eCommerce companies there is a trend — the desire to become a more customer-centric company. And this is a topic usually coming from a level above the eBusiness or Web department.

Ratings “J Curve”

We’ve talked to several advisors and prospects who expect to see a “U” shape in the distribution of their review submissions by ratings. In other words, there should be an equal number of “1” ratings as there is “5” ratings, displaying the extremes of customer opinion. We weren’t sure what to expect when we got off the ground a year ago.